Refund and Returns Policy

Thank you for shopping with the First Nations University of Canada Online Store. We strive to ensure your satisfaction with every purchase. Please review our refund and returns policy below:

Returns

• Items may be returned or exchanged within 30 days of purchase, provided they are in their original condition: unworn, unwashed, and with all tags attached.
• Proof of purchase (receipt or order confirmation) is required for all returns or exchanges.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Clearance or sale items.

Refunds

• Approved returns will be refunded to the original payment method. Please allow up to 10 business days for the refund to process once the return is received.
• Shipping fees are non-refundable unless the item was defective or the wrong product was shipped.

Exchanges

• Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery to arrange a return or exchange at no additional cost.

How to Initiate a Return or Exchange

To start the process, don’t hesitate to contact our customer service team at @Shop@fnuniv.ca with your order details and reason for the return or exchange. We will provide instructions on how to return the item.

We appreciate your support and understanding as we work to provide quality products and services. Thank you for choosing FNUniv!